Shipping policy

Where we deliver

We deliver to addresses in the United Kingdom. If you are outside the UK, please contact us before ordering and we will give you a delivery quote if we can send to you.

Delivery costs

UK delivery is £3.99, and free on orders of £30 or more. The cost is shown at checkout before you pay.

When your order is sent

We dispatch orders within 1 working day of payment. Orders placed at weekends or on bank holidays are sent from the next working day. We send every order with a tracked Royal Mail or Evri service and email you the tracking details when it is on its way.

Delivery times

Orders usually arrive within 2 to 4 working days of dispatch. This is the courier's estimate, not a guarantee.

Problems with delivery

If your parcel has not arrived within 10 working days of dispatch, or arrives damaged, email us at zawanfoods@gmail.com with your order number and, for damage, a photo. We will help track it and, if it is lost or damaged in transit, send a replacement or give a refund.

Address

Please check your delivery address at checkout. If an order is returned to us because the address was wrong or incomplete, we can resend it once you pay the delivery cost again.