Refund policy

Changed your mind

You can cancel your order within 14 days of receiving it. Because our products are food, we can only accept returns of items that are unopened and still sealed. Once a bag has been opened, it cannot be returned unless it is faulty.

To cancel, email us at zawanfoods@gmail.com with your order number within 14 days, then send the items back within a further 14 days. You pay the return postage. We refund the price of the returned items and the standard delivery cost within 14 days of receiving them back.

Faulty, damaged or wrong items

If an item arrives damaged, is not what you ordered, is past its best before date or is not of satisfactory quality, email us as soon as possible with your order number and a photo. We will send a replacement or give a full refund, including delivery. We may ask you to return the item, and if so we pay the return postage. This does not affect your legal rights.

Allergies

Please read the ingredients and allergy information on each product page and on the pack before you eat it. We cannot accept returns of opened items because of an allergy that was shown in the product information.

How refunds are paid

Refunds go back to the card or payment method you used, usually within 5 to 10 working days of being processed.